Most reviews are processed in about three days. So be sure to read the policy before flagging a review.Īfter you flag a review, it can take a few days for a review to be evaluated by the Google Business Profile support team and for you to hear back with a ruling. Google doesn’t get involved when merchants and customers disagree about things like that, since there’s no way to determine who’s right. Remember, only flag or report reviews with content that violates Google policies.ĭon’t flag reviews with content that you just don’t like.Īlso, don’t flag reviews for people that you say “aren’t your customer.” If you disagree with the ruling, you can Appeal eligible reviews – but be forewarned, it takes a lot to remove a review after it’s already been evaluated and no policy violation has been found. Screenshot of Review Removal Tool, January 2022 If you have only one location, the easiest way to flag a review is through a Google search or on the Maps App.įirst, find the review that violates Google’s guidelines, then click on the three dots by the review and click Report Review: (You cannot flag reviews you simply don’t like.) You can flag inappropriate reviews that violate Google’s policies and request Google remove the review by flagging it as inappropriate. You may find that a review you receive violates one of those guidelines.Īs an example, perhaps the consumer uses profanity in a review they left for your business. Google has policies on what people can and cannot say on reviews and other user-generated content on their platforms. If you get reviews that violate Google’s review policies, they will likely get reported, and the reviews you received will probably be removed. You also cannot have a “review station” located at your business – like an iPad kiosk so people can leave reviews for you at your business. It’s against Google review policies to solicit customer reviews by offering an incentive or bribe for a review (i.e., “You’ll be entered into a contest to win X if you leave us a review.”). Screenshot of Business Profile Request Reviews form, January 2022 You can then share your review link through any of the methods that appear, or you can copy the short URL and give that URL to customers. Using search, go to your Business Profile manager panel, click on Get more reviews and a Share box will appear. Getting your short review URL is easy to do using any of the three ways to manage your Business Profile. You can put this URL at the bottom of your signature line in your emails, on a feedback card that people can pick up at your place of business, on your website, or on the bottom of your receipts. One way to do that is to give customers a short URL that links directly to your Business Profile review form and ask them (politely) to leave a review for you. Since reviews are so important to a local business, you should try to get reviews from happy customers. (And remember, you are not going to please everyone.) How To Easily Get Reviews From Your Customers Most people are also aware that a business is bound to get some bad reviews – and many people can spot “grumpy, hard-to-please” people who leave these types of reviews. That shows people that see the responses online that you truly care about your happy customers and those that may not have had the best experience with your business. The best approach is to handle negative reviews as best you can by politely responding to them. Screenshot from Google search, January 2022 Note: The example below is not the ideal way to speak to an unhappy customer. Whatever you do, don’t attack the person online and do not share personal information about the reviewer in public. That takes the discussion offline (and can possibly turn the negative review into a positive one.) It sometimes suggests that an unhappy customer contact you directly to discuss the situation. Thank the reviewer for their opinion and apologize if necessary.īut if a situation was out of your control, feel free to explain that, too.ĭepending on the issue, you may want to tell them that you’ll investigate the situation with your employees. When replying to a bad review, be polite and don’t get personal. (A cooling-off period is always good if a bad review upsets you.)ĭon’t let your emotions get the better of you. If you get a negative review, pause and step away from your computer before responding. For instance, when you get a 5-star review, responding is much easier.īe gracious and thankful for positive reviews.Įxpress your appreciation that they are a customer of yours and thank the reviewer for taking the time to leave their feedback.
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